Alex Barnett blog

Stuff

Step one: Blame the user. Step two: See step one.

Last week Chris shared his not-so-great customer experience with Gateway.

My own two recent palavers with Cingular and Utah's DMV (you can have more than one palaver can't you?), have also reminded me of abysmal bureaucracy.

Posted: May 06 2007, 10:22 PM by alexbarnett | with no comments
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